Background
Health journaling is a process recommended by 89% of doctors and is a way for patients to take ownership of their healthcare. It helps them see patterns, empowers patients with more knowledge to understand how to take better care for themselves, and the record-keeping creates more efficient discussions at medical appointments. Through digital processes, I wanted to explore how might we help patients keep track of their symptoms so they can make the most of their healthcare interactions?
MY RESPONSIBILITIES
• Interview users to look for opportunities to improve the experience within healthcare appointments
• Create and test a prototype to get a better understanding of how to make tracking simpler
• Create and test a prototype to get a better understanding of how to make tracking simpler
KEY OUTCOMES
• A sense that visually logging processes could increase speed by removing the need to know exact descriptive locations or names of body parts or organs
• Users saw the potential of data visualizations to better understand what impacts their health
• Users recognized the capability of shared health journaling for a family member to share the responsibility of care for that person
• Users saw the potential of data visualizations to better understand what impacts their health
• Users recognized the capability of shared health journaling for a family member to share the responsibility of care for that person
Research methods used
• Interviews
• Personas
• Journey Mapping
• Competitive Analysis
• Prototype Testing
• Personas
• Journey Mapping
• Competitive Analysis
• Prototype Testing
TEAM of one
UX Researcher and Designer
TIMELINE
8 weeks
PLATFORM
iOS prototype
89% of doctors recommend people keep an informal health
journal to get the most from their appointments.
—Consumer Reports
journal to get the most from their appointments.
—Consumer Reports
Process
I started with two personas based on the two main experiences of my interviewees—a person experiencing back pain and another person recovering post-surgery then followed the steps of experience mapping their touchpoints with healthcare before proceeding into task flows, epics, user stories, then UI design.
An experience map of a healthcare journey around back pain potentially caused by osteoporosis
UI Evolution
Evolution of home screen
Evolution of finishing an entry.
An exploration into emotional health that I cut out because it disrupted the flow and was not part of the core epic.
The prototype
What I learned
• The importance of staying close to the problem space
• To go back and revisit ideas and artifacts but to also keep exploring, and iterating throughout the entire process
• It is impossible to try to help everyone! Narrow the scope and dig deep into that
• To go back and revisit ideas and artifacts but to also keep exploring, and iterating throughout the entire process
• It is impossible to try to help everyone! Narrow the scope and dig deep into that
Next steps
• Explore the experience of chronic back pain and perhaps the struggle to determine the cause or manage it, and how it affects ability to complete tasks
• Revisit personas and experience maps focused on how one might experience this workflow while in pain
• Revisit personas and experience maps focused on how one might experience this workflow while in pain
